Custom Jewelry Agreement Form

This Custom Jewelry Agreement (“Agreement”) is entered into contract by client and between Nick Engel & Company.

1. Scope of Work

The Jeweler agrees to create custom jewelry based on the Client’s specific requirements, including agreed-upon design, materials, and specifications. All items are crafted specifically for the Client.

2. Non-Refundable Policy and Cancellation

a. Custom Work: Due to the nature of custom work, all sales are final. This includes costs associated with metal, labor and any stones provided. No refunds will be given for completed custom jewelry.

b. Cancellations will be considered on a project to project basis.

3. Design Approval

a. Designs are approved on checkout and no alterations are made.

b. Center stone size is chosen before checkout and cannot be altered after order is placed.

4. Sizing

a. One Free Sizing: The Client is entitled to one free resizing of the piece, up or down, by one size within 60 days of completion. Any additional sizing requests, or resizing beyond one size, will incur an additional charge.

5. Timeline

a. Our standard production schedule is 4-6 weeks, following the date from which this agreement is signed by the Client and payment is made.

6. Delivery and Pickup

Upon completion, the Client will be notified for delivery or pickup.

7. Warranty and Liability

a. Craftsmanship Warranty: The Jeweler warrants craftsmanship for a period of 365 days from the date of delivery or pickup, excluding damage due to wear, misuse, or unauthorized alterations.

b. Limitation of Liability: The Jeweler is not liable for loss, theft, or damage once the item is in the Client’s possession. The Jeweler’s total liability for any claims is limited to the amount paid by the Client for the project.

c. Diamonds: All diamonds are Lab Grown F+ VS+ and pulled from our vendors. We do not use outside stones for Exclusive Styles projects.

8. Governing Law

This Agreement shall be governed by the laws of the State of California.

9. Preventative Maintenance

The Client is encouraged to bring their custom piece into our store annually for complimentary preventative maintenance, provided as part of the Jeweler’s custom service. This yearly check helps ensure the ongoing integrity and longevity of the piece. Preventative maintenance includes, but is not limited to cleaning, checking for loose stones, and identifying potential wear issues. If any issues are identified, the Client will be notified if additional charges may apply should Client choose to proceed with the necessary repairs. 

10. Abandonment of Project

If the Client fails to respond to communications, provide necessary approvals, make payments, or otherwise engage in the project for a period of sixty (60) consecutive days, the project will be deemed abandoned. In such cases, the Jeweler will provide written notice to the Client via email and/or certified mail. If no response is received within thirty (30) days of such notice, the project will be considered permanently abandoned. The Jeweler will retain all deposits and payments made, and any designs, materials, or partially completed work will remain the sole property of the Jeweler. The Client waives any right to claim refund or ownership of work or materials once a project has been deemed abandoned under this clause.

By checking the agreement box at checkout, the Client acknowledges they have read, understood, and agreed to the terms of this Agreement.